We want you to love your saree! If you’re not completely satisfied, here’s how we handle returns & refunds:

1. Eligibility for Returns

  • Timeframe: Request returns within 7 days of delivery.

  • Condition:

    • Saree must be unworn, unwashed & undamaged.

    • Original tags/packaging must be intact.

2. How to Initiate a Return

  1. Email us at siyasilkmarketing@gmail.com  with:

    • Order number

    • Photos of the product + issue

    • Reason for return

  2. We’ll respond within 24 hours with approval & return instructions.

3. Return Shipping

  • Customer pays return shipping unless the return is due to:

    • Wrong item shipped

    • Defective/damaged product

    • Our error in order processing.

4. Refund Process

  • Timing: Refund will be credited within 4 to 5 business  days.

  • Original Payment Method: Refunds go back to the original payment source (e.g., credit card, PhonePe wallet).

  • Exceptions:

    • Cash on Delivery (COD) refunds via bank transfer.

    • Shipping fees are non-refundable unless the return is our fault.

5. Exchanges

  • Exchanges are free for:

    • Size/color changes (subject to availability).

    • Defective items.

  • Customer covers shipping costs for non-defective exchanges.

6. Damaged/Defective Items

  • Report within 48 hours of delivery with photos.

  • We’ll arrange a free replacement or full refund.

7. Non-Returnable Situations

No refunds if:

  • Saree shows signs of wear (stains, perfume, pet hair).

  • Return request is made after 7 days.

  • Product was bought during a “No Returns” promotion.

8. Contact Us

For return questions:
📧 siyasilkmarketing@gmail.com
📞 9518964352
⏰ Hours: Mon-Sat, 10AM–6PM IST