Exchange Policy

We want you to be completely happy with your purchase. If you need to exchange your saree, here are the details:

1. Eligibility for Exchanges

✅ You can exchange if:

  • Request is made within 7 days of delivery

  • Saree is unworn, unwashed, and undamaged

  • Original tags and packaging are intact

  • Reason for exchange falls under:

    • Wrong size/color received

    • Defective product (stitching flaws, color bleed, etc.)

    • Wrong item shipped by us

❌ Cannot be exchanged:

  • Custom-made or personalized sarees

  • Clearance sale items (marked “Final Sale”)

  • Blouses/petticoats (for hygiene reasons)

  • Products showing signs of wear or alteration

2. How to Request an Exchange

  1. Contact us within 7 days:

  2. Wait for approval:

    • We’ll respond within 24 hours

    • Provide return instructions if needed

  3. Ship it back:

    • Use secure packaging to prevent damage

    • Recommended to use trackable shipping

3. Exchange Process

  • Free exchanges for our mistakes (wrong item/defective)

  • Customer pays shipping for size/color changes

  • Processing time: The exchange  product will be delivered within 5 to 7 business days

  • We’ll notify you when new item is shipped

4. Important Notes

🔸 Color Variations:

  • Slight color differences may occur due to screen settings

  • Check “True Color” guide on product pages

🔸 Exchange Limitations:

  • Maximum 1 exchange per order

  • Can only exchange for same product in different size/color (subject to availability)

🔸 Festive Periods:

  • Extended exchange window may apply during Diwali/New Year (will be announced)

5. If Your Desired Item is Unavailable

If exchange item is out of stock, you can choose:

  1. Store credit for future purchase

  2. Refund to original payment method

  3. Alternative product of equal value

6. Contact Us

For exchange questions:
📧 siyasilkmarketing@gmail.com
📞 9518964352
⏰ Mon-Sat, 10AM-6PM IST